Customer Support

We're here to help! If you have any questions about your order, our menu, or the 3 Seasons Thai app, please don't hesitate to reach out.

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Frequently Asked Questions

How do I place an order?

You can order online through our website at www.3seasonsthaibistro.com or download our 3 Seasons Thai app from the App Store. Browse the menu, add items to your cart, and choose pickup or delivery at checkout.

How do I track my order?

After placing your order, you'll receive push notifications on the app when your order is accepted, being prepared, and ready for pickup or on its way for delivery.

How does the rewards program work?

Sign in with your phone number in the app to start earning points. You earn 1 point for every dollar spent. Redeem your points for discounts on future orders.

Can I cancel or modify my order?

Please call us at (510) 479-3339 as soon as possible if you need to cancel or change your order. Once the kitchen has started preparing your food, changes may not be possible.

How do I delete my account?

To request account deletion, please email us at narin@3seasonsthaibistro.com with the phone number associated with your account. We will delete your account and all associated data within 7 business days.

I didn't receive my verification code

Make sure your phone number is entered correctly with the area code. Check that your phone can receive text messages. If you still don't receive a code, please call us for assistance.

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